Ashworth & Young Sales and Lettings Ltd
1. Introduction
Ashworth & Young Sales and Lettings Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you:
- visit our website
- contact us
- use our estate agency and lettings services
- interact with us as a landlord, tenant, buyer, seller or applicant
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Ashworth & Young Sales and Lettings Ltd
Registered Office: 11 Ireleth, Askam-in-Furness, LA16 7EG
Data Controller: Ashworth & Young Sales and Lettings Ltd
For data protection queries, please contact:
Email: Julie.Young@Ashworthyoung.co.uk
3. What Personal Data We Collect
We may collect and process the following types of personal data:
3.1 Identity Data
- full name
- date of birth
3.2 Contact Data
- address
- email address
- telephone number
3.3 Financial Data
- bank details
- payment information
- rent and deposit details
3.4 Transaction Data
- property transactions
- tenancy agreements
- service history
3.5 Technical Data
- IP address
- browser type and version
- device information
- website usage data
3.6 Marketing Data
- communication preferences
- responses to marketing communications
4. How We Collect Your Data
We collect data in the following ways:
- when you fill in forms on our website
- when you contact us by phone, email or in person
- when you instruct us to provide services
- when you apply to rent or purchase a property
- through cookies and website analytics tools
5. How We Use Your Data
We use your personal data for the following purposes:
- to provide estate agency and lettings services
- to manage tenancies and property transactions
- to communicate with you regarding enquiries or services
- to process payments and manage accounts
- to comply with legal and regulatory obligations
- to improve our website and services
- to send relevant marketing communications (where permitted)
6. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contract: to fulfil agreements with you
- Legal obligation: to comply with laws (e.g. anti-money laundering regulations)
- Legitimate interests: to operate and improve our business
- Consent: for marketing communications where required
7. Sharing Your Data
We may share your personal data with:
- referencing agencies
- contractors and maintenance providers
- solicitors and legal representatives
- mortgage advisors and financial service providers
- deposit protection schemes such as the Deposit Protection Service
- regulatory bodies and authorities where required
We ensure that any third parties we work with respect the security of your data.
8. Data Security
We take appropriate technical and organisational measures to protect your data, including:
- secure storage systems
- password protection
- restricted access to authorised personnel only
- secure handling of physical and digital records
9. Data Retention
We retain personal data only for as long as necessary, including:
- up to 6 years after the end of a business relationship (for legal and tax purposes)
- longer where required by law or regulation
10. Your Rights
Under UK GDPR, you have the right to:
- access your personal data
- request correction of inaccurate data
- request erasure of your data
- restrict processing
- object to processing
- request data portability
To exercise your rights, please contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO).
11. Cookies
Our website may use cookies to:
- improve user experience
- analyse website traffic
- remember user preferences
You can control cookies through your browser settings.
A separate Cookie Policy may be provided where required.
12. Marketing Communications
We may send you marketing communications if:
- you have requested information from us
- you have used our services
- you have consented to receive marketing
You can opt out at any time by:
- clicking unsubscribe in emails
- contacting us at Julie.Young@Ashworthyoung.co.uk
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Ashworth & Young Sales and Lettings Ltd
11 Ireleth, Askam-in-Furness, LA16 7EG
Email: Julie.Young@Ashworthyoung.co.uk
16. Effective Date
Effective from: 15 April 2026
Review date: 14 April 2027